Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to provide empathetic support to patients in a call center setting.

Key Responsibilities

• Provide exceptional customer service for inquiries related to appointments, authorizations, claims, eligibility, and benefits
• Meet and exceed performance goals related to patient satisfaction and accuracy
• Accurately document patient interactions and assist with administrative support as needed

Required Qualifications

• 1-2 years of call center experience (2+ years preferred)
• Prior healthcare or medical customer service experience required
• Comfortable navigating multiple screens and systems simultaneously
• Ability to work independently in a fast-paced remote environment
• Must have reliable high-speed internet with Ethernet capability