Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including patient inquiries and appointment scheduling
• Document and relay patient information according to Practice guidelines and provide detailed appointment confirmations
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements

Required Qualifications

• High School diploma or GED is required
• Comfortable using multiple advanced communication tools, including phone calls and online chats
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain healthcare issues to patients with empathy
• Effective interpersonal skills to work with a diverse group in a team environment