Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information according to Practice guidelines and ensure timely resolution of patient issues
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements

Required Qualifications

• High School diploma or GED is required
• Ability to explain complicated healthcare issues empathetically
• Strong computer skills and knowledge of Microsoft Office applications
• Experience using advanced communication tools such as phone calls, online chats, and emails
• Ability to document work professionally and efficiently