Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Utilize a computerized scheduling system and maintain accurate patient records using Epic
• Identify opportunities for process improvement and assist in training new personnel as directed

Required Qualifications

• Minimum of a High School diploma or GED
• Ability to explain complex healthcare issues with empathy
• Strong computer skills and proficiency in Microsoft Office applications
• Comfortable using various communication tools including phone, email, and online chats
• Effective interpersonal skills to interact with a diverse group of professionals