Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including scheduling appointments and resolving patient inquiries
• Utilize a computerized scheduling system to manage patient appointments and maintain accurate patient records
• Participate in training sessions and assist in the orientation of new personnel while adhering to hospital standards and protocols

Required Qualifications

• High School diploma or GED is required
• Ability to explain complicated healthcare issues to patients with empathy
• Strong computer skills and knowledge of Microsoft Office applications
• Experience using multiple communication tools such as phone, email, and online chats
• Effective interpersonal skills to work within a diverse team environment