Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities:

• Handle inbound and outbound communications for multiple ambulatory practices, including scheduling and resolving patient inquiries
• Document and relay patient information according to Practice guidelines while ensuring timely resolution of issues
• Participate in training and assist in the orientation of new personnel, while contributing to process improvement discussions

Required Qualifications:

• High School diploma or GED is required
• Ability to explain complex healthcare issues with empathy
• Strong computer skills, including knowledge of Microsoft Office applications
• Comfortable using multiple communication tools such as phone, email, and online chats
• Effective interpersonal skills to work in a diverse team environment