Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including scheduling and resolving patient inquiries
• Document and relay patient information according to Practice guidelines, ensuring timely issue resolution
• Participate in training and assist in the orientation of new personnel while adapting to departmental needs

Required Qualifications

• A minimum of a High School diploma/GED is required
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to navigate and explain healthcare issues to patients with empathy
• Experience with advanced communication tools, including phone calls and online chats
• Effective interpersonal skills to work with a diverse group of professionals