Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information according to Practice guidelines and ensure timely resolution of patient issues
• Assist in training new personnel and participate in staff meetings to improve patient experience

Required Qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience using multiple communication tools such as phone, email, and online chats
• Ability to explain healthcare issues empathetically and effectively
• Interpersonal skills to work with a diverse team and patient population