Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative 2 - Call Center.

Key Responsibilities

• Handles inbound calls independently, ensuring accuracy and efficiency in scheduling and registration processes
• Communicates effectively with patients and staff regarding appointment needs and scheduling changes
• Meets or exceeds contact center metrics to ensure high-quality patient service

Required Qualifications

• High School diploma or equivalent
• 1 year of healthcare or relevant experience, or a Bachelor's degree in lieu of experience
• Prior experience in a customer service role with a focus on patient satisfaction is preferred
• Experience in a high-volume call center or centralized scheduling environment is advantageous
• Familiarity with electronic scheduling systems and/or patient management software is preferred