Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to provide exceptional customer service and support to patients in a remote setting.

Key Responsibilities

• Answer calls and emails in a timely manner, addressing various patient inquiries and requests
• Document call information according to standard operating procedures while maintaining patient confidentiality
• Resolve customer complaints and provide assistance on advanced call types, including insurance verification and equipment troubleshooting

Required Qualifications, Training, and Education

• High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred
• Previous experience in healthcare, insurance, medical billing, or patient services preferred
• Knowledge of respiratory therapy or DME services preferred
• One year of work-related experience for Level I; additional experience required for Levels II and Lead
• Familiarity with Medicare, Medicaid, and commercial insurance processes is preferred