Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to provide exceptional customer service and support to patients.

Key Responsibilities

• Answer calls and emails promptly while meeting performance goals
• Handle various call types including inquiries about products, services, and insurance verification
• Document call information and maintain patient confidentiality in compliance with HIPAA guidelines

Required Qualifications, Training, and Education

• High school diploma or equivalent required; Associate's degree in a related field preferred
• Previous experience in healthcare, insurance, medical billing, or patient services preferred
• Knowledge of respiratory therapy or DME services preferred
• One year of work-related experience for Level I; additional experience required for higher levels
• Familiarity with Medicare, Medicaid, and commercial insurance processes is preferred