Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information, ensuring adherence to Practice guidelines and escalating issues as necessary
• Participate in training sessions and assist in the training of new personnel while identifying process improvements for better patient experiences

Required Qualifications

• Minimum of a High School diploma/GED
• Comfortable using advanced communication tools such as phone calls, online chats, and emails
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complicated healthcare issues with empathy
• Effective interpersonal skills to work with a diverse team