Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative - Patient Experience.

Key Responsibilities

• Serve as the first point of contact for patients, providing exceptional care and support
• Manage high volumes of inbound and outbound calls related to patient support and service recovery
• Document patient interactions accurately and act as a liaison across departments to facilitate solutions

Required Qualifications

• 5+ years of experience in a high-touch, patient-facing role
• 2+ years of experience using Zendesk or comparable ticketing software
• 2+ years of experience using Athena or comparable EHR system
• 2+ years of experience using Google Workspace
• Bilingual (Spanish or other language) is a plus