Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information, ensuring adherence to established Practice guidelines
• Participate in training and assist in the orientation of new personnel while identifying process improvements for a better patient experience

Required Qualifications

• Minimum of a High School diploma/GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to empathize with patients and explain healthcare issues effectively
• Experience using multiple advanced communication tools, including phone calls and online chats
• Effective interpersonal skills to work in a team environment