Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information accurately, ensuring adherence to Practice guidelines and protocols
• Participate in training sessions and assist in the orientation of new personnel while identifying opportunities for process improvements

Required Qualifications

• High School diploma or GED required
• Ability to explain complex healthcare issues with empathy
• Strong computer skills, including knowledge of Microsoft Office applications
• Experience using multiple advanced communication tools
• Effective interpersonal skills in a diverse team environment