Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information and escalate issues as needed while adhering to established Practice guidelines

Required Qualifications

• Minimum of a High School diploma/GED
• Strong computer skills, including knowledge of Microsoft Office applications
• Ability to empathize with patients and explain complex healthcare issues
• Experience using multiple advanced communication tools
• Ability to assist in training and orienting new personnel