Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, including patient inquiries and appointment scheduling
• Document and relay patient information according to practice guidelines and provide detailed appointment confirmations
• Participate in training and assist in the orientation of new personnel while identifying process improvements for better patient experience

Required Qualifications

• High School diploma or GED is required
• Comfortable using multiple advanced communication tools such as phone, online chats, and emails
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain healthcare issues to patients with empathy
• Effective interpersonal skills for working in a diverse team environment