Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to manage patient inquiries and ensure satisfaction.

Key Responsibilities

• Screen incoming patient inquiries and direct them as necessary
• Resolve patient issues related to satisfaction, flow, and compliance
• Initiate requests for administrative needs and maintain patient record accuracy

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Electronic medical record (EMR) experience or aptitude
• Proficient in Outlook, Teams, Word, and Excel