Patient Service Representative

Job Summary

Providing exceptional customer service, the full-time Patient Service Representative I will manage patient scheduling, registration, and billing inquiries while working remotely from home during standard business hours.

Key responsibilities:

• Deliver exceptional customer service during interactions with patients, families, and healthcare providers
• Schedule outpatient appointments and verify insurance eligibility using various systems
• Handle inbound and outbound calls, ensuring timely responses and adherence to customer service standards

Required qualifications:

• High School diploma or GED
• 1-2 years of experience in customer service, medical office, call center, or collections
• Typing speed of at least 40 wpm
• Basic computer skills and organizational abilities
• Knowledge of CPT codes and insurance verification processes