Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation, all while working remotely.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide support
• Utilize a computerized scheduling system to efficiently schedule and reschedule patient appointments
• Document and update patient records accurately while adhering to Practice guidelines and protocols

Required qualifications:

• A minimum of a High School diploma or GED is required
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Experience using multiple communication tools, including phone calls, online chats, and emails
• Effective interpersonal skills for collaborating with a diverse team and patient population