Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to schedule and reschedule patient appointments, providing detailed confirmations and instructions
• Document patient information accurately and update records using Epic, while identifying opportunities for process improvements

Required qualifications

• High School diploma or GED required
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Effective interpersonal skills for working with a diverse team
• Experience using multiple communication tools, including phone, email, and online chats