Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and verify insurance, all while working remotely.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to address inquiries and concerns
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and escalate issues outside existing protocols as needed

Required qualifications:

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Experience in using multiple communication tools, such as phone, email, and online chat
• Effective interpersonal skills to work with a diverse group of professionals