Patient Service Representative

Job Summary

Handling inbound and outbound communications for up to six ambulatory practices, the full-time Patient Service Representative will manage patient inquiries, schedule appointments, and resolve questions regarding medication and insurance while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, ensuring professional and empathetic interactions
• Utilize a computerized scheduling system to schedule and reschedule patient appointments, providing detailed confirmations and instructions
• Document patient information accurately and escalate issues outside existing protocols to meet patient needs

Required qualifications

• High School diploma or GED required
• Experience in explaining complex healthcare issues to patients with empathy
• Strong interpersonal skills to work effectively in a diverse team environment
• Proficiency in Microsoft Office applications and ability to use multiple communication tools
• Ability to document work professionally and efficiently