Patient Service Representative

Job Summary

Working remotely on a full-time basis, the Patient Service Representative will handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and managing insurance verification while providing exceptional patient-centered service.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations and instructions
• Attend training sessions and participate in staff meetings to improve processes and enhance the patient experience

Required qualifications:

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills for working in a diverse team environment
• Experience using multiple communication tools, including phone, email, and online chats