Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working remotely.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations and instructions
• Attend training sessions and assist in the orientation of new personnel while identifying process improvements to enhance patient experience

Required qualifications:

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills for communication with diverse professionals and patients
• Comfortable using multiple advanced communication tools, including phone calls, online chats, and emails