Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve concerns regarding medication and insurance in a permanently remote setting.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to schedule and reschedule patient appointments accurately
• Document and update patient records using Epic, ensuring compliance with Practice guidelines and HIPAA regulations

Required qualifications:

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Effective interpersonal skills for collaborating with a diverse team
• Experience with multiple communication tools, including phone, email, and online chat