Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification in a remote environment.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and update records accurately
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements for enhanced patient experience

Required qualifications:

• High School diploma or GED is required
• Proficiency in using multiple communication tools, including phone, online chats, and emails
• Strong computer skills, including knowledge of Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work within a diverse team environment