Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and document patient information while working remotely.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Attend training sessions and assist in the orientation of new personnel while identifying process improvements for enhanced patient experience

Required qualifications:

• A minimum of a High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Effective interpersonal skills to work with diverse individuals in a team environment
• Experience using multiple communication tools, including phone calls, online chats, and emails