Patient Service Representative

Job Summary

Working remotely on a full-time basis, the Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring accurate documentation of patient information.

Key responsibilities:

• Communicate with patients and staff through various channels, resolving inquiries in a professional and empathetic manner
• Utilize a computerized scheduling system to efficiently manage patient appointments and provide detailed confirmations
• Document patient interactions and updates accurately, adhering to established Practice guidelines and protocols

Required qualifications:

• High School diploma or GED is required
• Experience with advanced communication tools, including phone calls, online chats, and emails
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Effective interpersonal skills for working in a diverse team environment