Patient Service Representative

Job Summary

To deliver a compassionate, patient-centered experience, the full-time Patient Service Excellence Representative will engage with patients and caregivers via telephone, field incoming calls, resolve non-clinical inquiries, and conduct proactive outreach to ensure patient support and engagement in monitoring programs while working remotely.

Key Responsibilities

• Deliver a patient-centered experience that reflects empathy, clarity, trust, and excellence in every interaction
• Manage inbound and outbound communications across multiple channels, triaging and resolving non-clinical inquiries
• Collaborate with cross-functional teams to ensure continuity of care and contribute to continuous service improvement

Required Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Call center background preferred, especially with remote work exposure
• Bilingual capabilities (Spanish or other language) are a plus
• Experience in patient or customer engagement
• Typing speed of at least 40 words per minute