Patient Service Representative

Job Summary

To support a growing Patient Service Center, the full-time Patient Service Representative will manage high-volume calls to schedule dental appointments, create patient charts, and multitask while maintaining patient confidentiality, with the opportunity to work remotely after training.

Key responsibilities

• Receive and make a high volume of calls to assist patients with scheduling dental appointments
• Create and maintain patient charts using computer systems
• Identify and resolve issues promptly while ensuring patient confidentiality

Required qualifications

• High School diploma or equivalent
• Minimum 2 years' experience in a customer service or call center environment
• Ability to multitask and manage multiple applications simultaneously
• Stable employment history with a commitment to exceptional service
• Dependability and flexibility to adapt to varying hours of operation