Patient Service Representative

Job Summary

To support the MU Virtual Care Clinic, the full-time Patient Service Representative will manage patient interactions, medical records, and technology, ensuring a positive experience for patients and families while working remotely after an initial training period.

Key responsibilities

• Collaborate with patients, families, and staff to resolve issues during visits
• Greet patients, manage phone communications, and maintain office equipment
• Validate patient information and manage appointment scheduling and billing documents

Required qualifications

• High school diploma or equivalent education and experience
• Six months of experience in frontline customer service and guest relations