Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification in a remote setting.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and resolve issues
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations
• Document patient information accurately and relay it to practices while adhering to established guidelines

Required qualifications

• High School diploma or GED is required
• Experience in a healthcare environment is preferred
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to effectively communicate complex healthcare issues with empathy
• Familiarity with using multiple communication tools, such as phone, email, and online chat