Patient Service Representative

Job Summary

Working remotely in a full-time capacity, the Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring accurate documentation of patient information.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to resolve inquiries and provide information
• Utilize a computerized scheduling system to manage patient appointments and ensure timely follow-up on patient concerns
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements to enhance patient experience

Required qualifications:

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Effective interpersonal skills for working within a diverse team environment
• Experience using multiple communication tools, including phone, email, and online chat