Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification in a remote environment.

Key responsibilities

• Communicate with patients and staff through various advanced communication tools, ensuring a patient-centered approach
• Schedule and reschedule appointments using a computerized system while providing detailed patient information and instructions
• Document patient interactions and escalate issues outside of established protocols to ensure timely resolution of concerns

Required qualifications

• A minimum of a High School diploma or GED
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and effective communication skills
• Experience using multiple communication tools, such as phone calls, online chats, and emails
• Ability to work collaboratively in a team environment and assist in training new personnel