Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation of patient information.

Key responsibilities

• Communicate with patients and staff through various channels, addressing inquiries and concerns professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations and instructions
• Participate in training sessions and assist in the orientation of new personnel while identifying process improvements for enhanced patient experience

Required qualifications

• High School diploma or GED
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and clarity
• Effective interpersonal skills to interact with a diverse range of professionals
• Experience using multiple communication tools, including phone, email, and online chats