Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries and appointment scheduling, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to schedule and reschedule patient appointments, ensuring proper time allocation
• Document and update patient records accurately while adhering to established practice guidelines and protocols

Required qualifications

• A minimum of a High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Experience using multiple communication tools, including phone calls, online chats, and emails
• Effective interpersonal skills to collaborate with a diverse group of professionals