Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will handle inbound and outbound communications, manage patient inquiries and appointment scheduling, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff through various channels, addressing inquiries in a professional and empathetic manner
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document and relay patient information according to established Practice guidelines and assist in training new personnel

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Effective interpersonal skills for collaboration in a diverse team environment
• Experience using multiple advanced communication tools, including phone, email, and online chats