Patient Service Representative

Job Summary

To support the Patient Revenue Management Organization, the remote Patient Service Representative will manage patient accounts, ensuring compliance with insurance requirements and facilitating financial arrangements while providing high-quality customer service during regular Monday to Friday hours.

Key responsibilities:

• Analyze insurance coverage and benefits to ensure timely reimbursement and obtain necessary authorizations
• Schedule and pre-register patients, correcting demographic and financial data as needed
• Provide excellent customer service by communicating with patients regarding their financial liabilities and assisting with payment arrangements

Required qualifications:

• High school education with some postsecondary education preferred
• Two to five years of experience in hospital access, physician office, or billing and collections
• Working knowledge of related business practices