Patient Service Representative

Job Summary

Providing exceptional service to patients, the full-time Patient Service Representative will manage inbound calls, assist with scheduling, verify insurance coverage, and ensure a positive patient experience in a remote setting during day shifts from 7:30 a.m. to 5:30 p.m., Monday through Friday.

Key responsibilities

• Handle incoming patient calls and facilitate appointment scheduling across multiple departments
• Verify and document patient insurance information and registration details accurately
• Support patient outreach initiatives and assist team members with escalated inquiries or training needs

Required qualifications

• High School diploma or GED
• 1-4 years of healthcare or relevant experience, depending on the level of the position
• Experience with EPIC scheduling processes is preferred
• Ability to work independently and manage multiple tasks effectively
• Strong communication skills tailored to diverse audiences