Patient Service Representative

Job Summary

Handling inbound and outbound communications, the full-time Patient Service Representative will manage patient inquiries, schedule appointments, and resolve medication and insurance-related questions in a remote setting.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools, including phone calls and online chats
• Schedule and reschedule patient appointments while ensuring accurate documentation and confirmation of details
• Assist in training new personnel and participate in staff meetings to enhance the patient experience

Required qualifications:

• High School diploma or GED is required
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Experience in explaining complex healthcare issues with empathy and concern
• Strong interpersonal skills to interact with a diverse group of professionals and patients
• Comfortable using multiple advanced communication tools for patient interaction