Patient Service Representative

Job Summary

Providing essential support to patients, the full-time Patient Service Representative will manage inbound and outbound communications, schedule appointments, and resolve inquiries in a remote environment.

Key responsibilities

• Handle patient inquiries and appointment scheduling using advanced communication tools
• Document and relay patient information while ensuring adherence to Practice guidelines
• Participate in training and assist in the orientation of new personnel as directed

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Experience using multiple communication methods, including phone, email, and online chats
• Effective interpersonal skills to work with diverse teams and patients