Patient Service Representative

Job Summary

To support the Patient Revenue Management Organization, the full-time Patient Service Representative will manage patient accounts by ensuring accurate pre-admission and registration processes, verifying insurance coverage, and providing excellent customer service in a remote setting.

Key responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement and obtain necessary authorizations
• Schedule and pre-register patients while correcting demographic and financial data as needed
• Provide exceptional customer service by explaining billing policies and assisting with payment arrangements

Required qualifications

• High school education with some postsecondary education preferred
• Two to five years of experience in hospital access, billing, or collections
• Working knowledge of related business practices