Patient Service Representative

Job Summary

To support a growing dental practice, the full-time Patient Service Representative will manage a high volume of incoming calls, schedule appointments, and utilize product knowledge to assist patients, while working remotely within the Eastern or Central Time Zone.

Key responsibilities

• Receive and manage a high volume of calls to answer patient inquiries and schedule appointments
• Utilize company databases to track progress and maintain patient information accurately
• Collaborate with practice teams to address patient concerns and ensure timely solutions

Required qualifications

• 2+ years of experience in customer service
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong computer skills with a typing speed of 45+ WPM and multitasking abilities
• Reliable high-speed internet connection and a private workspace at home