Patient Service Representative

Job Summary

To support a growing Patient Service Center, the full-time Patient Service Representative will manage a high volume of incoming calls, schedule appointments, and present offers to patients while working remotely from home.

Key responsibilities

• Receive and manage a high volume of calls daily, addressing patient inquiries and scheduling appointments
• Utilize product knowledge to effectively present offers and overcome patient objections
• Track progress and manage sensitive information using company databases and software

Required qualifications

• 2+ years of experience in customer service
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong computer skills with a typing speed of 45+ WPM and multitasking capabilities
• Reliable high-speed internet connection and a private workspace at home