Patient Service Representative

Job Summary

To support a growing dental practice, the full-time Patient Service Representative will manage a high volume of incoming calls, schedule appointments, and assist patients with inquiries while working remotely during specified hours.

Key responsibilities

• Receive and manage a high volume of calls to answer patient inquiries and schedule appointments
• Present offers to patients and overcome objections to ensure appointment scheduling
• Utilize company databases and software to track progress and maintain accurate patient information

Required qualifications

• 2+ years of experience providing superior customer service
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong computer skills with a typing speed of 45+ WPM and multitasking ability
• Reliable high-speed internet connection and a private workspace for remote work