Patient Service Representative

Job Summary

To support a growing dental practice, the full-time Patient Service Representative will manage a high volume of incoming calls, schedule appointments, and assist patients with inquiries while working remotely in the Eastern or Central Time Zone.

Key responsibilities

• Receive and manage a high volume of calls to schedule appointments and present offers to patients
• Utilize company databases to track progress and address patient concerns while maintaining compliance with policies and regulations
• Consistently meet and exceed department key performance indicators while collaborating with practice teams on patient solutions

Required qualifications

• 2+ years of experience in customer service
• Proficiency in Microsoft Office products including Word, Excel, and Outlook
• Strong computer skills with a typing speed of 45+ WPM and the ability to multitask
• Reliable high-speed internet connection
• A private workspace to facilitate remote work