Patient Service Representative

Job Summary

Providing remote support for patient inquiries, the full-time Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, handling appointment scheduling, medication reconciliation, and insurance verification while ensuring a positive patient experience.

Key responsibilities

• Communicate with patients and staff using various communication tools to address inquiries and resolve issues professionally
• Utilize a computerized scheduling system to manage patient appointments and document relevant information accurately
• Participate in training and staff meetings, contributing to process improvements and the onboarding of new personnel

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Experience using advanced communication tools such as phone, email, and online chat
• Effective interpersonal skills for working in a diverse team environment