Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve medication and insurance concerns in a remote work environment.

Key responsibilities

• Communicate with patients and staff through various channels, ensuring inquiries are addressed professionally and empathetically
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and escalate issues as necessary while remaining current on healthcare developments

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Effective interpersonal skills for diverse team interactions
• Comfortable using multiple communication tools, including phone and online platforms