Patient Service Representative

Job Summary

Handling inbound and outbound communications for up to six ambulatory practices, the full-time remote Patient Service Representative will manage patient inquiries, schedule appointments, and resolve questions regarding medication and insurance verification.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, ensuring a professional and empathetic approach
• Utilize a computerized scheduling system to schedule and reschedule patient appointments while providing detailed confirmation and instructions
• Document patient information and relay it to practices, adhering to established guidelines and protocols

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to interact with a diverse group of professionals
• Experience using multiple communication tools, including phone, email, and chat